SHOP INFORMATION

Defects and complaints

What to do if something is missing or faulty

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Contact us

If an item arrives damaged, incomplete or faulty, write to vaclavfischer.7@gmail.com · +420 776 644 216. Include the order or Stripe payment reference, a description of the problem and, if possible, photographs. We will tell you whether the item or a part needs to be returned. Do not send goods cash on delivery.

Your rights

For consumers covered by Czech law, defects can generally be raised within two years from receipt. A defect appearing during the first year is generally presumed to have existed at delivery unless the nature of the item or defect indicates otherwise. We will handle a Czech consumer complaint within 30 days unless a longer period is agreed. Depending on the circumstances, the remedy may be repair, replacement, delivery of a missing part, a reasonable price reduction or withdrawal from the contract. Necessary costs of a justified complaint are reimbursed as required by law. Mandatory rights in other countries remain unaffected.

Use and product safety

These 3D printed collector accessories contain small parts and are intended for ages 15 and over, not as toys for young children. Normal wear or damage caused after delivery by misuse is different from a defect that was present when the item was supplied; we assess each complaint individually and do not exclude statutory rights.

Dispute resolution

If we cannot agree, EU consumers may contact the Czech Trade Inspection Authority at adr.coi.cz.